Frequently Asked Questions

Wall Street and Ground Zero Tour

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American History and Ground Zero Tour

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Ticket Questions

Do I have to purchase tickets in advance?

Yes, advance ticket purchase is required. Tours typically sell out quickly. To maximize your chance of getting the date, time, and number of tickets you prefer, please book well in advance. 

Can I get a refund or reschedule my tickets?

Once purchased, tickets cannot be refunded or rescheduled because your space is being guaranteed on the tour. Our tours often sell out. No partial credits or rescheduling is allowed for partial attendance, no shows, or late arrivals. It is your responsibility to show up at the right location, on time. The tours depart promptly at the advertised time.

If a tour is sold out, can I get on a waiting list?

We do not provide a waiting list. If a date and time is sold out, there is always a chance that we will add an additional tour on that day. Please email us to let us know what date you are interested in.

Tour Details

Are there any age restrictions?

Children are welcome on the tour, but please bear in mind that some children have a limited attention span and therefore a 90 minute tour may not be appropriate for them. Parents know their children best and should assess the situation individually. Since there is a lot of standing and walking please consider this when deciding whether the tours are appropriate for your child.

Also, the tours require a certain level of physical stamina. We are on our feet for approximately 90 minutes. There are no hills or stairs on the walking tours.

How physically fit do I need to be to enjoy this tour?

Tours walk at an easy pace and cover less than two miles of walking. Our tours are generally appropriate for all ages and fitness levels, but please use your best judgment. We are on our feet for approximately 90 minutes.

Do the tours have anything to offer a native New Yorker?

Definitely! Many of our attendees live right here in New York. Locals often join us to learn about the great buildings and architecture in the “Heart of Wall Street” The financial district is brimming with lively tales and history that you will be surprised by! This tour is a fantastic way to rediscover your own hometown. Many locals also discover many new restaurants and bars on the tours.

Do the tours start and end at the same place?

The tours end within a few blocks of the starting point. Your tour guide will be happy to assist with directions at the end of the tour.

What happens if it rains?

History happened in the rain as well. The tours are held rain or shine. You should dress appropriately for the day’s weather conditions and bring an umbrella if necessary.

Are bathrooms available during the tours?

There are no bathrooms stops on the tours. However, there are several public bathrooms in the area and we strongly recommend that you use the facilities before meeting up for the tour.

Is smoking allowed on the tour?

The tours maintain a no-smoking policy.

Does the tour guide accept gratuities?

Gratuities are greatly appreciated, although not mandatory.

Are cameras allowed on the tours?

Yes! In fact, we strongly encourage participants to take photos during the tour. However, we do not allow video cameras or tape recorders.

Are the tours accessible by baby stroller and wheelchair?

Yes we welcome both baby strollers or wheelchairs. There are ramps everywhere and with our tour audio its easy to hear the tour guide speak.

Are tours offered only in English?

Yes, our tour guides only give the tour in English.

Can you customize a tour to suit my needs or interests?

Absolutely! Email your interests to tours@WallStreetWalks.com and we’ll create a tour to suit your needs.

Travel Times in New York City

How long does it take to get to Wall Street from Times Square on the red subway line?

It takes about 15-25 minutes on the 2 / 3 (express) line to get to the Wall Street stop. 

How long does it take to get to Wall Street from Grand Central on the green subway line?

It takes about 15-25 minutes on the 4 / 5 (express) line to get to the Wall Street stop.

How long does it take to get to Wall Street from the Empire State Building on the green subway line?

It takes about 30 minutes on the green subway line to get to the Wall Street stop. From the Empire State building, walk 2 blocks east to Park Avenue. Take the 6 (local) line to Union Square/14th Street. Walk across the platform, and take the 4 / 5 (express) line to the Wall Street stop.

How long does it take to get to Wall Street from Macy’s?

It takes about 15-25 minutes on the 2 / 3 (red) line to get to the Wall Street stop. Exit Macy’s onto 7th Ave. and take the express red line to the Wall Street stop.
If you exit Macy’s on 6th Ave/Herald Square, you can take the R (yellow) line to Rector or Cortland Street. Exit the subway and walk towards Broadway then turn left towards Trinity Church. Wall Street is across from Trinity Church.

I arrived at the tour too early! What can I do Downtown while I wait?

The Duane Read on Wall Street (located in the Trump Building) is a very different drugstore / pharmacy than what you are used to. They have a walk-in doctor onsite who is available Monday – Friday, no appointment necessary. They also have a well-stocked deli where you can buy freshly prepared food, great sushi, hot coffee, and other groceries. If you really need to kill time, you can even get your hair done or indulge in a manicure. It is truly one-stop shopping!

Where are…?

Where are the public bathrooms / toilets in Downtown New York?

Federal Hall at the corner of Wall Street and Broad Street (closed on the weekends)
Wagner Park located to the west of Battery Park
Battery Park, near the Museum of Jewish Heritage
Castle Clinton (the ferry departure for the Statue of Liberty) in Battery Park
Staten Island ferry terminal building, Whitehall Street

Where do the tours start?

Tours meet outside 55 Wall Street between William and Hanover. We meet at the historical marker at nr 57 on the building.

Where do the tours end?

Tours end at Ground Zero. Our tour ends close to the the entrance of the 9/11 Memorial.

Why tour with Wall Street Walks?

Why should I take a history tour?

History is important to everyone because it makes up the legacies and heritage that shape the world we live in today. What we do today will be part of history in the future.

I am not interested in finance, Will I be bored on the tour?

We will let those who have already taken the tour speak for themselves:

“We were in town for a long weekend and my husband having a financial background wanted to take the tour, me not so much. But by the end of the tour I must say that I was very happy”

“I didn’t want to do this tour at first. It didn’t seem like one that I would enjoy. However, I had a great time. It was full of information that was interesting and the guide was fantastic.”

“I booked this tour because my boyfriend wanted to visit Wall Street during our vacation and I wanted him to experience the area with a bit of extra information. This tour was very entertaining and informational; the stops throughout the tour are great.”

Cold Weather

It is winter. How do I stay warm on tours?

Here are our best tips to keep you warm on a winter walking tour:
• Dress warmly and in layers! For example, wear a t-shirt under your sweater and then a jacket. Leggings can also be worn under your pants.
• Wear something to cover your head as that is where the body loses the majority of its heat. You can buy a hat from a street vendor for roughly $5. Make sure the hat covers your ears.
• Wear gloves
• Invest in handwarmers. We provide them at the start of the tour for $1 each on cold days.
• Eat warming foods (soup, curry, Thai, spicy food, etc.) or grab a hot beverage before the tour starts. Sprinkle cinnamon on your coffee for an added warming effect or indulge in a steaming cup of hot chocolate (in the winter chocolate does not have calories )


How do I know if this tour is for me?

If you are interested in history, the stock market, trade or just curious about Wall Street, you will enjoy this tour.

Can I book a private tour?

Yes, private tours are available for individuals, families, companies and small and large groups. More detailed information can be found on private tours here.

Are gift certificates available?

Yes, Wall Street Walks gift certificates are available for purchase online! 

Do we go inside the stock exchange?

Unfortunately not! Since 9/11 security is strict and the NYSE public gallery has been closed.

Do your tour guides accept gratuities?

Yes they do! It is customary in the United States to tip service professionals such as waiters, cab drivers and tour guides as a way of thanking them for good service.

Getting to the Tour Meeting Point / Wall Street

Which subway do I take to Wall Street?

Wall Street stop on the 2, 3, 4 or 5 train.
Broad Street stop on the J, M.
Rector Street stop on the R, W.
Broadway-Nassau Street / Fulton Street stop on the A, C.

Which bus do I take to Wall Street?

M1, M6, M9, M15, M22 & M103 all stop in the area.

Is there parking nearby the tour meeting point?

Yes, there are a few parking facilities around the area. Parking in Manhattan is expensive and public transportation is highly recommended.

Wall Street Walks has been featured in:


Wall Street Tour Info:

Tour Schedule:
Weekdays at 11am & 2pm
Tour Info:
  • Tours meet at 55 Wall Street
  • Tours are 90 minutes long
  • Live guides speak English only
  • Our tours start on Wall Street and ends at the 911 Memorial. That makes it easy to visit the 911 Museum or One World Observatory after the tour.

Secrets of Downtown Tour Info

Tour Schedule:,
Daily at 10am & 1pm
Tour Info:
  • Tours meet at Bowling Green Park, next to the Red Downtown Alliance Information Kiosk
  • Tours are 90 minutes long
  • Live guides speak English only
  • The tours ends at the 911 Memorial. That makes it easy to visit the 911 Museum or One World Observatory after the tour.
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