FREQUENTLY ASKED QUESTIONS
Do I have to purchase tickets in advance?
Yes, advance ticket purchase is required. Tours typically sell out quickly. To maximize your chance of getting the date, time, and number of tickets you prefer, please book well in advance.
Can I get a refund or reschedule my tickets?
Once purchased, tickets can be refunded or rescheduled up to 48 hours before the tour. Our tours often sell out. No partial credits or rescheduling is allowed for partial attendance, no shows, or late arrivals. The tours depart promptly at the advertised time.
If a tour is sold out, can I get on a waiting list?
We do not provide a waiting list. If a date and time is sold out, there is always a chance that we will add an additional tour on that day. Please contact us to let us know what date you are interested in.
Are there any age restrictions?
Children are welcome on the tour, but please bear in mind that some children have a limited attention span and therefore a 90 minute tour may not be appropriate for them. Parents know their children best and should assess the situation individually. Since there is a lot of standing and walking please consider this when deciding whether the tours are appropriate for your child.
Also, the tours require a certain level of physical stamina. We are on our feet for approximately 90 minutes. There are no hills or stairs on the walking tours.
How physically fit do I need to be to enjoy this tour?
Tours walk at an easy pace and cover less than two miles of walking. Our tours are generally appropriate for all ages and fitness levels, but please use your best judgment. We are on our feet for approximately 90 minutes.
Do the tours have anything to offer a native New Yorker?
Definitely! Many of our attendees live right here in New York. Locals often join us to learn about the great buildings and architecture in the “Heart of Wall Street” The financial district is brimming with lively tales and history that you will be surprised by! This tour is a fantastic way to rediscover your own hometown. Many locals also discover many new restaurants and bars on the tours.
Do the tours start and end at the same place?
The tours end within a few blocks of the starting point. Your tour guide will be happy to assist with directions at the end of the tour.
What happens if it rains?
History happened in the rain as well. The tours are held rain or shine. You should dress appropriately for the day’s weather conditions and bring an umbrella if necessary.
Are bathrooms available during the tours?
There are no bathrooms stops on the tours. However, there are several public bathrooms in the area and we strongly recommend that you use the facilities before meeting up for the tour.
Is smoking allowed on the tour?
The tours maintain a no-smoking policy.
Does the tour guide accept gratuities?
Gratuities are greatly appreciated, although not mandatory.
Are cameras allowed on the tours?
Yes! In fact, we strongly encourage participants to take photos during the tour. However, we do not allow video cameras or tape recorders.
Are the tours accessible by baby stroller and wheelchair?
Yes we welcome both baby strollers or wheelchairs. There are ramps everywhere and with our tour audio its easy to hear the tour guide speak.
Are tours offered only in English?
Tours are in English only..
Can you customize a tour to suit my needs or interests?
Absolutely! This would be considered as a Private Tour. We can tour any day or any time you want.
Where can I store my luggage while I am touring?
Check out Hourly Luggage Storage (http://www.knockknock.city/). They have a few places in the Wall Street area close to the Wall Street Tour start. To get a 10% discount code use code WALLSTTOUR10 when booking.